FREQUENTLY ASKED QUESTIONS

What is the life expectancy of the eyeliner and eyelashes?

⚫ If you take care of eyelashes properly,they can be used upto 30 times.Make sure you clean the magnets on the lash after every use and to magnetize it back into lash tray! Avoid water contact with the lashes as they will lose their curl and shape.The lifespan of the eyeliner is 6 months after opening.

Does the magnetic eyeliner come with the lash?

⚫Yes, It comes with lash.

The Eyeliner ingredients/ is it safe?

⚫Yes, all our products have been tested for safety.Our eyeliner has the same types of ingredients you might see in other liners or mascara.It has Korean Formula which is made in China.What makes our liner magnetic is our iron oxide ingredient. There are no heavy metals or parabens in our formula. Iron oxide is a cosmetic ingredient commonly used for pigment and is rated as non-toxic according to EWG’s skin deep profile. Of course, as with any eye cosmetic products, if you have any pre-existing eye conditions, consult your doctor. For a break down of all our ingredients, please visit our FAQ ingredients section.

Can I wear Mascara with my Flingnetic magnetic lashes?

⚫Yes, we recommend you apply mascara before applying Flingnetic lashes so your natural eyelashes are more blended in with the lashes! We don’t recommend putting mascara directly on the mink lashes as it will distort the shape and form of the lash and shorten the lifespan of the lash.

How do I make my Magnetic Eyelashes stick to the Magnetic Eyeliner better?

⚫Apply an even coat of eyeliner, the same thickness as the magnets and make sure it's 80% dried before magnetizing lashes for optimal hold! If reusing lashes, you may have remnants of mascara or eyeliner stuck onto the tiny magnets. If you notice this, you can scratch it off with your nail or use makeup remover on a q-tip or a makeup wipe and gently wipe it off.

How do I remove and clean my lashes?

⚫Simply pull the false eyelash off and away from the eyelid. There will be no pulling of your natural eyelashes, but your Flingnetic lashes will be removed :) If you notice clumps from the eyeliner or mascara on the magnets, gently scratch it off with your nail on each of the magnets. To clean the liner off your eyelid use waterproof makeup remover, micellar water, or coconut oil.
When will I receive my order?

All of our orders are received by and delivered out of our warehouse within 48 hours. Shipping usually takes about 3-5 business days to deliver from the time it leaves our facility. **Due to COVID-19, shipping carriers may be experiencing delays.

How do I cancel my order?

⚫All orders are processed within 24 hours or less. If you would like to edit or cancel your order, you can contact us at flingnetic.com@gmail.com or DM us @flingbeauty within 1 hour of order placement to cancel your order.
How do I contact customer service? 
⚫To contact customer service, please send us an email to flingnetic.com@gmail.com and our amazing customer service team will be happy to assist! Please allow up to 48 hours for someone on our team to get back to you.
Where are you based?
⚫We are based in Pakistan
My tracking number is not showing any information?
⚫In many cases the carrier will have delayed tracking updates, approximately 24-48 hours from the original scan of your shipment. If you have received a tracking number without movement beyond the 48 hour window, you can always send us an email to flingnetic.com@gmail.com
Do you ship internationally?
⚫Yes we ship WORLDWIDE! Please check the rates as they are calculated at checkout based on country!
Will I be charged duties/custom fees?
⚫Duties/Fees are not included. You will have the option to pay the duties upfront, or upon arrival at checkout with Passport. Passport is our international tracking system, you can read more about it here.
Questions and feedback?
⚫We welcome your questions, comments, and concerns about privacy. Please feel free to send any comments and/or concerns regarding this policy to flingnetic.com@gmail.com. 
What is your return and exchange policy?
⚫Need to return or exchange your item? No problem!

We have 7 days return policy. Please email flingnetic.com@gmail.com when you are ready to proceed.